Delete Your MedRadX Account

Revision 2026-11-08

This page concerns your MedRadX account and associated hosted data, including use of MedRadX Dictation, Workstation and the webapp. MedRadX is developed under the Axentra Technologies brand (Google Play display name: Axentra Technologies Development).

Request account deletion without signing in

1. Email medradx@axentra-technologies.net, preferably from the address registered with MedRadX, with the subject MedRadX account deletion request.
2. State that you want the MedRadX account and associated hosted data deleted. If you only want selected data removed while keeping access, specify that instead.
3. Support verifies ownership through the registered address or another appropriate verification method. If you cannot access that mailbox, contact support for an alternative. Do not send passwords, identity documents, patient names, reports or verification codes in your initial email.

Email an account deletion request

The email link only opens your email app. You must send the message yourself; opening this page does not submit or complete deletion. A typed request to the displayed address is equally valid. No purchase, new account or phone app installation is required to request deletion.

What the request covers

After verifying ownership, support removes MedRadX access and the associated sign-in identity held for MedRadX, professional profile, signature, settings, hosted workspace drafts/report history and temporary companion sessions. Deleting the MedRadX identity does not delete your underlying Google or Microsoft account. Blocking access or cancelling a subscription alone is not account deletion.

Timing, recovery copies and exceptions

The procedure is to complete removal from active systems within 30 days after ownership verification, confirm completion, or explain a delay. Current cloud workspace soft-deleted recovery copies expire after seven days from object deletion. Routine cloud logs have a 30-day retention setting; required infrastructure audit logs have 400-day retention. Temporary delivery buffers have logical expiry and asynchronous TTL cleanup, not a guaranteed exact physical-erasure time.

If specific data must be retained for a legitimate legal, security or fraud-prevention obligation, support explains the category, reason and applicable retention period. Patient records held separately by a healthcare organization, and reports already exported or copied to other devices, are not automatically erased by a MedRadX cloud request. Contact the responsible organization/device owner about those copies.

Before requesting deletion, keep any records you are authorized or required to retain. Deletion may be irreversible and affects the shared MedRadX account across devices. You can request clarification before confirming removal. Read the privacy notice. Questions: medradx@axentra-technologies.net.